Defined turnaround
Agreed processing windows per workflow, set during onboarding and monitored against SLA targets.
Services
What We Deliver
An operations team that handles your back-office, virtual support, call centre, and quality workflows — so your team can focus on growth.
Four service categories, one team
Each category is built around a buyer need — not an internal department. Expand any category to see what's inside.
Data entry, document processing, form handling, database management, order processing, and record maintenance.
“I have too much admin for my team to handle; I need it done accurately and fast.”
Email management, inbox triage, scheduling coordination, CRM updates, vendor communication, and purchase order support.
“My founders and senior team are doing admin; I need to free them for strategic work.”
Document and output QC, error auditing, compliance checklists, approval workflow management, and SLA monitoring.
“I can't trust my current process quality; errors are costing me money and client relationships.”
Inbound and outbound call centre setup, agent hiring and training, dialer/IVR configuration, call scripting, and call quality monitoring.
“I want a phone-based support or sales team without building the infrastructure myself.”
Tools & Platforms
We work in the tools you already use
Google Workspace
Salesforce / HubSpot
QuickBooks / Xero
AppFolio / Buildium
RingCentral / Aircall
Airtable / Notion
Slack / Teams
+ Your Platform
Our Commitments
SLA-backed delivery, every engagement
QC standard
Every output is AI-reviewed and human-checked before delivery, with documented quality thresholds.
Error correction policy
Flagged errors are corrected within the agreed SLA window at no additional charge.
Engagement Models
Start small. Scale when you're confident.
Pilot Engagement
- Best for
- First-time clients, testing a new process
- Duration
- 2–4 weeks
- Scope
- One defined process or service category
- Pricing
- Per-task or fixed fee
Monthly Retainer
- Best for
- Ongoing operations with predictable volume
- Duration
- Rolling monthly; 30-day notice
- Scope
- Defined service bundle with SLAs
- Pricing
- Monthly flat fee
Managed Operations
- Best for
- Companies wanting a fully outsourced function
- Duration
- Quarterly contracts
- Scope
- Full function ownership with reporting
- Pricing
- Custom; discussed in discovery call
FAQ
Questions buyers ask us first
- Is the quality actually good?
- Every workflow runs through a documented QC process with AI review plus human checking before delivery. We agree quality thresholds and turnaround SLAs up front, and corrections are made within the SLA window.
- How is my data kept confidential?
- Every engagement begins with a non-disclosure agreement before we see any of your data. We define data-handling and access protocols during onboarding to match your requirements.
- Will you understand my business and tools?
- We're US-market literate and work in the platforms you already use — CRMs, accounting tools, property management systems, and call centre systems. We document your SOPs so your context is built into the process.
- Can you set up and run a call centre for us?
- Yes — call centre setup is one of our core service categories. We handle agent hiring and training, dialer/IVR configuration, call scripting, and call quality monitoring for inbound support, outbound sales, or both.
- What about time zones and responsiveness?
- Dhaka overlaps well with US East Coast mornings and APAC business hours. We agree working-hours coverage and a response-time SLA so you always know when we're available.
- Are you a real company or a freelancer?
- Excura IT is a registered ITES/BPO company with a trained team and live operations running for a US anchor client. You meet the people who do your work, and our founders are directly accessible.
- How much does it cost, and am I locked in?
- Pricing depends on scope and volume, which we map on the discovery call. You can start with a short pilot — no long-term lock-in — and scale into a retainer or managed operations only when you're confident.
Tell us what's slowing your team down
Book a free 30-minute discovery call and we'll map a workflow you can offload first.