Back Office Operations
Data entry, document processing, order management, record keeping — at scale.
Your Intelligent Operations Team
Without the Overhead
Back-office operations, virtual assistance, call centre support, and quality control — delivered by an expert team in Dhaka at 60–70% below your current staffing cost.
What We Do
A full operations team, on demand
From admin and calls to virtual support and quality control — we run the operational work that slows your team down.
Virtual Operations Support
Email triage, calendar management, CRM updates, vendor coordination, and scheduling.
Call Centre Setup
Inbound and outbound call handling, agent hiring and training, IVR setup, and call quality monitoring.
Quality Control & Review
Structured QC processes, compliance checks, error audits, and approval workflows.
Who We Serve
Built for operations-heavy industries
We work across sectors where volume is high, accuracy matters, and in-house staffing is expensive to scale.
Real Estate & Field Services
Professional Services & Consulting
Healthcare & Insurance Admin
60–70%
Cost reduction vs in-market staffing
48h
Average time to operational onboarding
24/7
Processing coverage across time zones
AI + Human
Every workflow is AI-reviewed before delivery
How It Works
From first call to running operations in days
Discovery
A 30-minute call. We map your current workflow, pain points, and volume. No commitment required.
Onboarding
We set up access to your tools and platforms within 48 hours. SOPs agreed. Team assigned.
Delivery
Your team runs daily. You receive reports, flags, and quality reviews. We handle the rest.
Why Excura
What makes us different
What you get with us
- AI-augmented quality, not just labor. Every output is AI-reviewed before it reaches human sign-off.
- US-market literate. We understand North American business context, tools, platforms, and expectations.
- Founder-accessible. Direct access to leadership, not an account manager queue.
- NDA-first. Every engagement begins with a non-disclosure agreement before we see your data.
- Flexible engagement. Start with a pilot. Scale when you're confident.
What you don't get
- Generic data-entry farms. We design and own the process, not just execute tasks.
- Headcount-based billing. We charge for outcomes and SLAs, not hours of seat time.
- Slow onboarding. 48-hour ramp is real, not a marketing claim.
- Mystery teams. You meet the people who do your work.
Who We Are
We ran it ourselves first
Excura IT was built on a simple insight: the gap between what good operations cost in the US and what they cost in Dhaka is one of the most underexploited advantages in global business. We built the system, trained the team, and ran it ourselves before we offered it to anyone else.
Ready to build your operations team without building your headcount?
Book a free 30-minute discovery call. No pitch deck. No commitment. Just a conversation about how we can support your operations.